Kynos Pilot Program Notice

Welcome to the Kynos pilot

Thanks for helping us build Kynos. This notice explains what's different for you as a pilot member. Everything in our Privacy Policy and Terms still applies. Where this notice says something different, this notice wins for as long as you're in the pilot.

Pilot access is free. We never ask for a card, and you're never charged.

Your group

Dry run

• You join through your invite link and are in straight away.
• You get 30 days of free access, counted from the day you join.
• We'll ask quick questions about how easy Kynos is to use, plus a short debrief at the end.

Test Group A

• You apply, and a member of our team approves each application. We open the group in steps, up to 150 people.
• You get 60 days of free access, counted from the day you're approved.
• Joining stays open for one week after the group starts.
• We'll ask one short survey at most per visit, at least 3 days apart, across your 60 days.
• Test Group A is open in the United States (except Illinois and Nevada), Canada (except Quebec), Australia and New Zealand. Some state laws require features before we can let people in. If a feature for your state isn't ready yet, we hold your application until it is, and we tell you so.

During free access, Kai has no personal usage limit. If costs across Kynos spike, we may pause Kai for everyone for a short time.

What we do only during the pilot

By ticking to join, you agree to these extra uses. They end when you leave the pilot or the pilot ends.

1. We may read Kai chats, with your name removed. Members of our team may read Kai conversations to improve Kai, with your name and contact details removed so they can't tell whose chat it is. Every read is logged. We never read your journal.
2. We may follow up on your survey answers, only if you say yes. Named members of our team and our development partner can see who gave a survey answer, so they can follow up. Each survey ends by asking whether we can reach out about your answers, and we only contact people who say yes. Your typed answers are never sent to our analytics tools. Your choices and ratings are sent there, under your account number only.
3. Feedback you send goes to the team without your name. It shows only the type of feedback and the screen you were on.
4. Grouped pilot data helps shape our marketing. We combine pilot data into groups (for example, members aged 35 to 50 who chose a certain pattern) to decide who to tell about Kynos. A group is never smaller than 10 people, so no one can be picked out. We don't send your personal data, including your email, to advertising platforms unless you separately say yes.
5. Testimonials are only by invitation. We'll only quote you if we ask you separately and you agree.

When your free access ends

• We email you a week before. Until your last free day, you can download a copy of your journal and maps from the app.
• On the day after your last free day (day 31 for the dry run, day 61 for Test Group A), Kai, the frameworks, your journal and your maps lock. Your account stays open, and everything you've written stays saved behind the lock.
• When paid plans open, which won't be before January 2027, you can choose one to unlock Kai, the frameworks, your journal and your maps.
• Nothing is deleted when free access ends. It stays saved until you choose a plan or delete your account.
• If we pause or close your group early, the same applies from that day.

Moving to a paid plan

If you choose a paid plan while in a test group, your test group membership and its free access end that day. From then on, you're a regular member under our Terms, and cancelling works like any other paid plan.

Leaving the pilot

You can leave at any time in Settings or by emailing us. Leaving ends the pilot-only uses above. It doesn't delete your account unless you ask us to. Your group code and application answers are deleted 90 days after the pilot ends.

If you apply and we don't pick you

We tell you by email and on screen. Your application answers are deleted within 30 days. We keep your email only if you ticked the box asking us to tell you when Kynos launches.

If you're in crisis

Kynos is not a crisis service. Survey answers and feedback aren't read in real time. If you're thinking about harming yourself or someone else, call or text 988 in the US, or your local emergency number elsewhere. Kynos also shows crisis lines for your country whenever it detects you may need them.

Questions

Email us at connect@kynosnow.com.