Kynos Safety and Crisis Protocol

Part A: public page, "How Kynos keeps you safe"

Version 1.0. Last updated: November 7, 2026

Kynos is a self-coaching app, not a crisis service. Kai, your AI guide, is an AI, not a person. Because people sometimes bring hard moments to Kai, we follow this protocol for every member.

1. What Kai watches for. Kai checks conversations for signs that someone may be thinking about suicide or self-harm, struggling with an eating disorder, at risk of harming someone else, or experiencing abuse. Every reply Kai writes also passes through a separate safety check before you see it.

2. What happens when Kai notices.

• Kai pauses the conversation and shows crisis support for your country.
• In the US, that's 988, the Suicide & Crisis Lifeline, which you can tap to call or text, and a crisis text line.
• Kai won't give information about how to harm yourself or anyone else.
• If the signs continue, Kai shows the crisis support again and encourages you to reach out to a person you trust or a professional.

3. A person is told. A member of our team gets an alert. The alert email holds only a link to our secure safety queue, with no name and no message. No one watches conversations live, so always use the crisis line if you need help now.

4. Kai always tells you it's an AI. It does so at the start of every session and every 3 hours in a long one, by voice as well as on screen. Kai never claims to be human, even if asked.

5. What we keep. We keep a record of each alert so we can show this protocol ran: the type of alert, when it happened, your state and country, which crisis line was shown, the message that set it off, and Kai's reply. Only our two founders can open the messages, and every view is logged. The record is deleted when you delete your account, withdraw health consent, or ask us to delete it.

6. Yearly counts. Each year we publish how many times Kai showed crisis support, by state, with no names or messages.

If you're in crisis right now, call or text 988 in the US, or your local emergency number elsewhere.